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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 2	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 3	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 4	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 5	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.

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EXIN SIAM Professional Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are issues with the performance of several service providers.
Who should be in the service review board?

A. . The ZYXS service improvement manager (chair)
a. The service improvement process owners from each of the service providers
B. . The CAF and the ZYXS Service Management and Service Desk Lead (chair) - The change managers from each of the service providers
C. . The ZYX CEO (chair) and the ZYXS IT Director
a. The service delivery directors from each of the service providers
D. . The ZYXS IT Director (chair)
a. The senior representative from each of the service providers

Answer: D

Explanation:
Service Review Board (SRB) Role:
The SRB is responsible for overseeing service performance, managing issues, and driving continuous improvement across the service ecosystem.
Key Members:
The ZYXS IT Director, as chair, provides leadership and accountability for the overall service integration and management.
Senior representatives from each service provider ensure that there is direct communication and accountability from all parties involved in service delivery.
Rationale:
Having the IT Director chair the SRB ensures alignment with organizational goals and strategies.
Including senior representatives from each service provider ensures that all service partners are actively engaged in performance discussions and improvement initiatives.
Impact on Performance:
This composition fosters collaboration, ensures transparency, and enhances accountability, addressing the issues with service provider performance.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Governance
ITIL 4: Drive Stakeholder Value (DSV), Section on Stakeholder Management

NEW QUESTION # 13
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX What is the most likely reason for this decision?

A. The current service provider contracts have different termination periods.
B. The service levels must be maintained throughout the entire transition
C. Agile methods cannot be applied to a big bang implementation approach.
D. The ZYXUK Directors want to use the approach suggested by SIAMRUS

Answer: A

Explanation:
Understanding Big Bang Implementation: A big bang implementation approach involves transitioning all service elements simultaneously. This method is swift but high-risk, particularly when dealing with multiple service providers.
Contractual Considerations: Different service providers often have contracts ending at various times. Aligning all these to terminate simultaneously for a big bang approach is challenging and impractical. This mismatch in termination periods means that transitioning all services at once would likely lead to contract breaches, penalties, or service disruption.
Agile Methods Applicability: Agile methods focus on iterative and incremental delivery rather than a single, all-encompassing change. Although Agile could be challenging in a big bang approach, it's not the primary reason for ZYX's decision.
Service Level Maintenance: Maintaining consistent service levels is critical during any transition. A phased approach ensures better control and less disruption, ensuring continuous service delivery.
Strategic Alignment: Although the preferences of directors and external suggestions (like from SIAMRUS) influence decisions, they are not the fundamental reasons behind avoiding a big bang approach.
Conclusion: The core issue lies in the contractual termination periods, making a phased implementation more feasible and less risky.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Implementation Approaches SIAM Professional Body of Knowledge (BoK), Contract Management Sections

NEW QUESTION # 14
The corporate strategy of ZYX contains these objectives:
- Ensure delivery against contracts
- Invest in and tram all ZYX staff
- Reduce operating costs
- Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in place as soon as possible OUTSCO is a global provider of a range of services, including service integration They have a good reputation as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance and quality of their services has decreased SIAMRUS is a global provider of service integration services in the manufacturing sector They use a standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for ZYXUK: proposing that they should be the service integrator.
ZYXS is experienced in the service management of corporate services including managing the delivery of service providers The ZYXS IT Director used to be a senior service manager in a small service integration company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the developers of NEWBNK, which is strategic to the future of ZYX The CEO wants to retain as many of the existing service providers as possible Which is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?

A. OUTSCO as a hybrid service integrator, acting with the service management function of ZYXS
B. OUTSCO as an external service integrator, providing service integration services to ZYX
C. SIAMRUS as an external service integrator, providing service integration services to ZYX
D. ZYXS as an internal service integrator, transferring their application and support services into ZYXD

Answer: D

Explanation:
Corporate Strategy Alignment:
The ZYX strategy emphasizes low costs for the service integrator, high service levels, and maintaining existing service providers. ZYXS, with its internal capabilities, aligns well with these objectives.
Internal Capabilities:
ZYXS has experience in service management and developing NEWBNK, a strategic application for ZYX. Utilizing internal capabilities can reduce costs and ensure tighter control over service quality.
Transfer of Services:
Transferring application and support services to ZYXD consolidates resources and leverages existing internal expertise, ensuring continuity and stability in service provision.
Avoiding External Constraints:
Appointing an external service integrator like OUTSCO or SIAMRUS could introduce higher costs and less flexibility. ZYXS's internal management can better align with the strategic goals and existing corporate culture.
Capacity Considerations:
Although the ZYXS office is at capacity, transferring application and support services to ZYXD helps manage this limitation by distributing workloads and responsibilities.
Reference:
SIAM Professional Body of Knowledge (BoK) discusses the benefits and considerations of different service integrator models.
ITIL 4: Drive Stakeholder Value (DSV) provides insights into managing service provider relationships and aligning them with organizational strategy.
SIAM Professional Body of Knowledge (BoK), Chapter on Service Integrator Models ITIL 4: Drive Stakeholder Value (DSV), Section on Sourcing and Supplier Management

NEW QUESTION # 15
The ZYX Board of Directors is considering which SIAM structure should be selected for the ZYX SIAM model What is most likely to influence the selection?

A. The attitude of the ZYXUK Directors
B. Planned expansion of ZYX into other countries
C. The content of the report from SIAMRUS
D. Understanding existing capabilities in ZYX

Answer: D

Explanation:
* Selection Criteria:
* Choosing the appropriate SIAM structure involves assessing various factors that influence the organization's ability to implement and manage the model effectively.
* Existing Capabilities:
* Understanding the current capabilities within ZYX is crucial as it determines the organization's readiness for different SIAM structures.
* This includes evaluating the skills, processes, and infrastructure already in place.
* Influence on Structure:
* The existing capabilities will help decide whether an internal, external, hybrid, or lead supplier model is most suitable.
* If ZYX has strong internal capabilities, it may lean towards an internal or hybrid model.
Conversely, if capabilities are lacking, an external integrator might be preferred.
* Strategic Alignment:
* Aligning the SIAM structure with existing capabilities ensures that the transition is smooth, cost-effective, and aligned with strategic goals.
* References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure Selection
* ITIL 4: Create, Deliver and Support (CDS), Section on Assessing Organizational Capabilities References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure and Sourcing
* ITIL 4: Direct, Plan and Improve (DPI), Section on Strategic Planning

NEW QUESTION # 16
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

A. Design a new SIAM strategy ignoring the report from SIAMRUS
B. Adopt the SIAM strategy proposed by SIAMRUS for ZYX
C. Design a new SIAM strategy using the report from SIAMRUS as input
D. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK

Answer: C

Explanation:
* Context and Requirements:
* The CEO has requested the IT Director to create a SIAM strategy aligned with the mandate for change and the corporate strategy.
* Utilizing Existing Reports:
* Using the report from SIAMRUS as input ensures that the new strategy leverages the insights, analysis, and recommendations already provided by SIAMRUS.
* This approach ensures that the IT Director can build on existing work rather than starting from scratch, saving time and effort.
* Customization and Alignment:
* While the SIAMRUS report provides a foundation, the IT Director needs to design a strategy that is tailored to ZYX's specific needs, objectives, and corporate strategy.
* This customized strategy will ensure better alignment and effectiveness.
* Strategic Integration:
* Integrating insights from SIAMRUS with the unique requirements of ZYX ensures that the strategy is comprehensive and well-rounded.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Strategy
* ITIL 4: Direct, Plan and Improve (DPI), Section on Strategy Management

NEW QUESTION # 17
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